Privacy policy (mobile apps)

Privacy policy Franne (mobile apps)

In this privacy statement, the following terms are defined as follows:

We: Franne, located at Nieuwstraat 14, 3806 Sint-Truiden, VAT identification number: BE0795.207.186

Customer, you, your or yours(w): The user of any of our offered services and/or the visitor to our website(s).

Franne processes personal data in accordance with the privacy statement as published by https://www.belgium.be/nl/justitie/privacy/bescherming_persoonsgegevens .

Below is the version prepared in 2018. This accurate version, can be found on the government website. It exceeds the text below at all times.

This website

Access to the website and mobile app

All information, be it text, files, images or any other form is provided by FRANNE BV for information purposes only.
Any interested person can take note of this information, but FRANNE BV reserves the right to change the rules and conditions of access to and use of the website, or to restrict the entire website or parts of it, at any time and without any prior notice.

Access to such private parts of the website may be subject to the provision of information by the visitor/user of the website. The visitor/user who provides this information expressly agrees that this information becomes the property of FRANNE BV and that by the mere communication of information to FRANNE BV, the latter gets the express permission to use information in accordance with FRANNE BV's privacy policy.

Granting access to the private part of FRANNE BV's website through the use of user names and passwords, can be changed or refused at any time by FRANNE BV without any compensation.

Liability regarding the information displayed

All the information presented on FRANNE BV's website in the form of texts, documents, images, databases or other, is made available by FRANNE BV without any guarantee or warranty from FRANNE BV regarding availability, deliverability or adaptation for commercial or private purposes.
FRANNE BV does not accept any liability regarding the use of texts, documents, images or other information from this website, nor regarding the execution.

Present links

In order to facilitate the user's visit to FRANNE BV's website, links to third party websites have been provided. The visitor is free to use these links or not.
FRANNE BV is not liable for any damage resulting from the use of these links, as FRANNE BV does not give any guarantee regarding the use of these third-party sites or regarding the information provided on these sites.
The user of the website who finds that a link on the website is incorrect or does not work, can always report this to FRANNE BV.
FRANNE BV reserves the right to add new links or remove existing links.

Protection of intellectual rights

The logo, as well as the company name of FRANNE BV belong to its own copyright and can, under no circumstances, be reproduced or displayed without FRANNE BV's consent.
Nevertheless, FRANNE BV is not responsible for the presence of information on its website that might violate the intellectual rights of third parties.
Parties who think that their intellectual rights have been violated by an unauthorized use of their work on FRANNE BV's website, are kindly invited to inform FRANNE BV as soon as possible, who will then take the necessary steps to remove the infringing material, at least temporarily, from the website.

Monitoring visitor behavior

FRANNE BV uses various techniques to track who visits the website, how this visitor behaves on the website and which pages are visited. This is common practice for websites because it provides information that contributes to the quality of the user experience. The information we register, via cookies, includes IP addresses, browser type and the pages visited. We also collect the user's e-mail address if the user has previously entered it, for example by asking questions on the website, communicating via e-mail, accessing a restricted area of the website, etc...

We also monitor where visitors first visit the website and from which page they leave. We keep this information anonymous and is not linked to any other personal information.

Our use of collected data

In order to enable the provision of information by FRANNE BV to the website visitor or app user, the user may be asked to provide personal information such as name, email address or phone number that identifies the user.

FRANNE BV needs this information in order to provide its services, obtain billing information or answer requests for information or, if necessary, inform the user of exceptional values.

FRANNE BV respects the privacy of this personal information and has built in sufficient safeguards to protect this information.

Use of location data

When you use our services through a mobile application or a website, we may collect and process location data. This is done using technologies such as GPS, IP address, Wi-Fi networks or mobile transmission towers. The location data collected may be used to:

  • certain features of the app to function correctly (such as location-dependent content);

  • improve and personalize our services;

  • prepare analyses and statistics;

  • detect and secure fraud.

The processing of location data occurs only with your explicit consent, as required by applicable law. You can revoke this consent at any time through your device or app settings. Please note that disabling location data may affect the operation of certain features.

Use of our services

When you sign up for one of our services, we ask you to provide personal data. This data is used to perform the service. The data will be stored on FRANNE BV's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

Communications

When you send e-mail or other messages to us, we may retain those messages. Sometimes we will ask you for your personal information relevant to the situation at hand. This enables us to process your questions and answer your requests. The data is stored on FRANNE BV's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

Newsletter subscription

When you subscribe to one of our newsletters, we ask you to provide personal data. This data is used to be able to send out the relevant newsletters. The data will be stored on FRANNE BV's own secure servers or those of a third party. We will not combine this data with other personal data in our possession.

Contact form

By completing your data on the contact form, you provide permission to use this data to respond to information questions, contests, or any other type of inquiry.
Data collected includes: Company name, Name, and E-mail.

Cookies

We collect data for research to better understand our customers so we can tailor our services accordingly.

This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website can be transferred to FRANNE BV's own secure servers or those of a third party. We use this information to track how you use the website, to compile reports on website activity and to offer other services related to website activity and internet usage. Services used include(non-exhaustive list): Google Analytics (Google), Google Adwords conversion tracking (Google), AdWords Remarketing (Google). We place these cookies to collect information about the pages users visit on our website, to keep track of how often visitors return and to see which pages are doing well on the website. We also keep track of what information the browser shares.

  • Our websites use (but are not limited to) the following cookies:
  • Indispensable or technical cookies (necessary for the operation of the website)
  • Statistical or analytical cookies (including recognizing and counting the number of visitors)
  • Functional cookies (including improving user experience by remembering language, for example)
  • Performance cookies (including storing how the website is used by users)
  • Commercial cookies (including collecting data on users' profiles)
  • Tracking cookies (including from Google Analytics)

The retention period of cookies varies according to their type.

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent to do so. In addition, we may also collect and process data for any of the purposes listed below:

  • ensure management and control in terms of the implementation of the services offered
  • Sending and tracking orders and invoicing
  • Sending promotional information related to the products and services
  • possibly sending free samples or offering services at more favorable terms
  • answering questions from users
  • realizing statistics
  • improving the quality of the website and products and/or services
  • Forward information regarding new products and/or services
  • Direct marketing purposes
  • Indirect marketing purposes
  • Allow the user's interests to be better identified

Third Party

The recipients of the data collected and processed are, in addition to the staff members themselves or other subcontractors, the carefully selected commercial partners, who cooperate within the framework of the commercialization of the products or the provision of services. Furthermore, the information is not shared with third parties unless requested and you have given your express consent (via active opt-in). In some cases, the information may also be shared internally. Our employees are required to respect the confidentiality of your information.

Changes

This privacy statement is tailored to the use of and features on this site. Any modifications and/or changes to this site, may result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us. If this is not possible for the visitor directly via the website, he can at any time contact us via the Contact page after which the request will be processed. This can of course only be done after the user's identity has been verified by attaching a copy of his identity card.

Right of improvement

By means of a written, dated and signed request, the user, after having verified his identity by attaching a copy of his identity card, may request, free of charge, the correction of his personal data if they contain errors, are incomplete or irrelevant, as well as the completion of his data if they prove to be incomplete.

Customize/unsubscribe service newsletter

At the bottom of each mailing you will find the option to edit your information or to unsubscribe. If you would like to change your newsletter preferences, you can do so via the link at the bottom of each newsletter. If you would like to update your information or have yourself removed from our files, please contact us. See contact information below.

Adjust/unsubscribe communications

If you would like to update your information or have yourself removed from our files, please contact us. See contact information below.

Duration of preservation

FRANNE BV collects personal data only for the period reasonably necessary to achieve the predefined purposes and in accordance with legal and regulatory requirements.

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features and services, on our and other websites, may not function correctly if cookies are disabled in your browser.

Applicable law and competent courts

Current policy is governed by Belgian law.

Any dispute relating to the interpretation or implementation of this privacy policy will be subject to Belgian law and belongs to the exclusive jurisdiction of the courts of the judicial district of Hasselt in case of dispute.

Questions and feedback

We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

FRANNE BV
NIEUWSTRAAT 14, 3806 SINT-TRUIDEN
011 / 49 00 49